zeet win's Privacy Policy

Definitions and Scope of Application

This privacy policy applies to all users of the zeet win platform — those who visit our website, register an account, or use any of our services. In this policy, "we" or "platform" refers to zeet win, and "you" or "user" refers to the person accessing or using this platform.

This policy is considered part of our Terms and Conditions and both documents should be read together. If you do not agree with this policy, you may not use our services.

The following definitions are used in this document:

• Personal Information: Any information that can directly or indirectly identify you — such as your name, mobile number, email address, or financial transaction details.
• Processing: Any use of personal information — including collection, storage, modification, transfer, or deletion.
• Third Party: Any person or organisation other than zeet win and the user.
• Cookie: A small data file stored on your device that is used to improve your browsing experience.

What Types of Information Are Collected

zeet win collects various types of information needed to maintain service quality and keep your account secure. This information falls into two main categories:

2.1 — Information You Provide

Information you provide during account registration and at various stages of using the platform includes:

• Full name and date of birth
• Mobile number and email address
• Password and security question answers
• National ID number or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay account details (for transaction purposes)
• Details of messages and complaints sent to customer support

2.2 — Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device type
• Browser type and version
• Website browsing history and click data
• Session duration and page view information
• Approximate geographic location (city level)
• Referral source (where you came from when you arrived at our site)

Methods of Data Collection

zeet win collects information in the following ways:

3.1 — Directly Provided Information

Information you provide yourself when filling out registration forms, completing deposit or withdrawal processes, and contacting customer support is collected.

3.2 — Cookies and Automated Methods

Certain information is collected automatically through cookies, web beacons, and similar technologies while you browse the website. This information is used to maintain site functionality and improve the user experience.

3.3 — Information Received from Third Parties

Your identity-related information may be verified through verification agencies for identity confirmation and fraud prevention. Payment processors (bKash, Nagad, Rocket, Upay) may send transaction confirmation details.

Purposes of Data Use

zeet win uses your information only for the following specific purposes:

4.1 — Account Management and Service Delivery

• Completing and managing account registration
• Verifying login and keeping accounts secure
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay
• Sending information about bonuses and promotional offers
• Providing benefits under the VIP programme

4.2 — Security and Fraud Prevention

• Detecting and preventing suspicious activity
• Identifying multiple accounts or fraudulent behaviour
• Confirming account ownership
• Blocking unauthorised access

4.3 — Compliance with Legal Obligations

Information may be used to comply with applicable laws and regulations and to respond to lawful requests from legal authorities.

4.4 — Service Improvement

Aggregated and anonymised data is used to analyse platform performance, develop new features, and make the user experience easier.

4.5 — Communication

Your mobile number or email is used to inform you about account-related notifications, transaction confirmations, security alerts, and service updates. Limit-setting notifications may also be sent as part of our responsible gaming guidelines where needed.

Data Storage and Security

zeet win follows industry-standard technologies and processes to protect your information.

5.1 — Technical Security

• SSL (Secure Socket Layer) encryption is used for all data transfers
• Strong encryption protocols are applied to store sensitive information
• Server access is strictly controlled and regular security reviews are conducted
• Automated monitoring systems remain active to detect suspicious activity

5.2 — Password and Account Security

Your password is stored in encrypted form — zeet win will never ask you for your password directly. It is your responsibility to choose a strong password and not share it with anyone to keep your account secure.

5.3 — Data Retention Period

Necessary information is retained for as long as your account remains active. Even after account closure, certain information may be kept for a specified period for legal obligations, dispute resolution, or fraud prevention purposes.

Sharing Information with Third Parties

zeet win does not sell your personal information or transfer it to third parties for commercial purposes. However, certain information may be shared in limited circumstances:

6.1 — Service Provider Partners

Only the necessary information is shared with contracted third-party operators for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These partners are required to comply with our data protection standards.

6.2 — Legal Obligations

Information may be provided in response to court orders, legal investigations, or lawful requests from government authorities.

6.3 — Business Transfer

If zeet win's business is ever restructured or merged, user information may be transferred as part of the assets. Users will be notified in advance in such cases.

6.4 — International Transfers

Our servers may be located in various countries. Regardless of where data is stored, the protection standards described in this policy are always maintained.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the zeet win website. These technologies are of three types:

7.1 — Essential Cookies

These cookies are absolutely necessary for the core functionality of the website — such as maintaining login sessions, managing cashier functions, and keeping security features active. They cannot be disabled.

7.2 — Functionality Cookies

These cookies are used to remember your preferences (such as language or display settings). They help provide a personalised experience.

7.3 — Analytics Cookies

These cookies are used to collect anonymous data to understand how users are using the platform. You cannot be personally identified from this information.

You can control cookies by changing your browser settings. However, disabling cookies may cause some important features of the platform to not work properly.

User Rights

Every user registered on the zeet win platform has the following rights regarding their personal information:

8.1 — Right to Access Information

You may ask to know what types of information we are storing about you. If you contact the support team, we will provide you with a summary of your information.

8.2 — Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.

8.3 — Request to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

8.4 — Objection to Processing for Promotional Purposes

You may object to the use of your information for marketing communications or profiling. We will act promptly upon receiving such a request.

8.5 — Right to Close Account

You may request to close your account at any time. To do so, contact our support team via 24/7 live chat or email in Bengali or English. More contact details are available on our About Us page.

Protection of Minors

zeet win strictly prohibits anyone under the age of 21 from registering or using our services. Our platform is exclusively for adults aged 21 and above.

Age is verified at the time of account registration. If, for any reason, information belonging to a person under 21 enters our system, that account will be closed immediately upon detection and all associated data will be permanently deleted.

To prevent minors from gaining access, guardians should use parental control software and keep their devices and account credentials secure.

Changes to the Policy

zeet win reserves the right to amend or update this privacy policy as needed. If any significant changes are made, we will:

• Update the "Last Updated" date at the top of the policy
• Send a notification to your registered email or mobile number
• Display a clear notice on the platform

If you continue using the platform after the updated policy has been published, you will be considered to have accepted the new policy. We therefore recommend reviewing this policy regularly.

If you have any questions about this policy or want to learn more about how your information is used, you will find detailed answers in our FAQ section.

Contact

If you have any questions, comments, or requests to exercise your data rights regarding this privacy policy, please contact the zeet win support team directly:

• Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English
• Email: [email protected]

Upon receiving a data rights request, we will endeavour to respond within a reasonable time.